TESTIMONIALS

“Over the last decade, I have worked with Response Team 1 on numerous occasions. Their staff has always been professional and provided excellent service. They reliably respond to calls on a 24/7 basis and are prompt in responding to a scene. From water damage remediation to biohazard clean-up, they are meticulous in their work and provide a high level of workmanship. I would not hesitate to recommend their services.”
Christina
Industrial Hygienist / Arizona
“Our hotel had extensive damages as a result of a hurricane. The prompt and professional team at Universal Restoration / Response Team 1did a great job of minimizing damages and brought our hotel back on line as quickly as possible. They are our preferred emergency response team that our company uses in events of natural disasters and we will definitely use them again”
Richard
General Manager for a hotel / Texas
“We recently experienced a water pipe break from an A/C unit and Universal Restoration Services / Response Team 1 cleaned and mitigated all damages. They then verified no mold dangers and began with all of the structure repairs needed to return our classrooms back to us.”
SS Cyril & Methodius
Lemont, IL
"My washing machine lost a hose and flooded my place. Universal Restoration Services / Response Team 1 came in and did a great job on my place. There were a few hold-ups, I have cancer, Steve got sick (not from my cancer), and bursting pipes and fires but that was okay, I'm just so thrilled with my condo and the work they did. Everyone was respectful, professional and downright nice, we had a lot of laughs. Thank you guys for that, it made it so pleasant of an experience."
Monica
Madison, IL
"We just wanted to THANK YOU again for making my daughter & new son-in-law's wedding better than we could have hoped for. As you can tell from the attached photos the Church looked great - and as I would call it "beautifully quaint". Universal Restoration Services / Response Team 1 went above and beyond to make this day happen and we can never express how much it meant to all of us. The bride's great, great, great Grandpa came over from Minden, Germany in the 1850's and was a part in building this church building originally and her being able to be married in this same "house of worship" was a HUGE sentimental feeling. THANKS AGAIN"
Sherrie
Mother of the Bride / New Minde, IL
“My family recently experienced our second major water leak event. The first was in 2006 and, without getting into details, I was less than pleased with how it all was handled…especially the quality of the work. So when I realized we were about to go through the same chaos again I was nervous, stressed and very worried. Mike was assigned to the project and I promptly made sure he knew this work had to be done in the upcoming week. It was a tight timeline but I never heard any hesitation in his voice when he said, ‘We’ll do it’ From the beginning to end every single person I came in contact with was incredibly nice and clearly had a sense of pride in their work. This would be the folks who packed/unpacked, cleaned, did the repairs, etc. I was so impressed and happy with how everything turned out…and they made the deadline! No shortcuts… BEAUTIFUL work! I’d like to sincerely thank every single person who came into this house for the hard work they did. Each and every person made our house a home again…even better than before! You all have no idea how much that meant to me. Also, thanks to Mike for flawlessly executing a project with an aggressive timeline!”
Stephanie
Fort Mill, SC
“I want to thank you for the excellent job you did in restoring my house to normal after a disaster. You were conscientious, dependable and easy to work with. Things were finished when they were promised and a real effort was made to handle things efficiently and in a professional manner. Your workmen were accommodating. I would highly recommend your company to anyone who needs these services.”
Christine
Charlotte, NC
“Thank you for all the attention you have given us during this frustrating time.”
Nancy
Phoenix, AZ
“Thanks for expediting the repairs!”
Cynthia
Phoenix, AZ
“The workers came on time and worked until the job was done. They left everything in a clean condition.”
Martha
Phoenix, AZ
“Very pleased with the results and the professionalism. Thank you.”
David
Phoenix, AZ
“Ty and all the workers were very friendly and professional – excellent work – great to work with. I am already referring my friends to Response Team 1 /SOS Builders.”
Mary
Phoenix, AZ
“Having walked into a flooded house on 8/22/13, we were thankful of two things. First, that we had good insurance; and secondly, that our insurance adjuster had Response Team 1 / SOS Builders handle the clean-up, house contents storage, demolition and reconstruction within our home. Within hours of contacting our insurance adjuster, there were RT1 people sucking up water and assuring us things would get better. Actually, throughout all of the process of putting our lives back to a normalcy, RT1 and their sub-contractors showed a concern which comes from experience in such personal disasters. Thank you for putting our lives back together.”
Wayne
Phoenix, AZ
“1. I was left impressed by the workmanship that was done. 2. Christina was wonderful to work with. All questions were answered. 3. They put me at ease from the beginning to the end of the job.”
Gordon
Phoenix, AZ
“We wanted to write you to tell you of the experience we had with the members of your organization that represent you. In October we returned from a vacation to find that our floors were covered in water. Upon additional inspection we discovered the finished lower level also had extensive damage. We immediately called our Allstate representative, who referred us to you. We called your office and within 90 minutes Jerry arrived with two individuals who immediately began the clean-up. Standing water, soaked and damaged carpet and debris were removed from the house. Within an hour of Jerry’s arrival a second truck arrived with additional equipment including large dryers to help remove the moisture that had penetrated floors, walls and ceilings. Jerry arranged to have all necessary personal items carefully packed and removed prior to demolition and reconstruction work began. The demolition and reconstruction work was done under the supervision of Jim with help of Jeremy and Ward. Their work was superb, skillfully done, attention to details, and a neat organized workplace. Special thanks to Jim….Excellent! Because of the severity of the damage we could not live in the house but did inspect the progress on a weekly basis. Planning was done up front, before the work began, and I was pleasantly surprised at the few questions that came up during the process of putting things back together. We asked Jerry for a referral when it came time to replace flooring. His recommendation was wonderful to work with. Again, excellent advice and workmanship, I would use them again in an instant. Please understand, I’m not an easy person to please. While I’m not overly technical in these matters I do understand the process. I’m very detail oriented and have high expectation. I don’t usually miss much when it comes to inspecting the work being done. When entering into a project like this, with contractors and individuals you have not used before, I would summarize expectations as follows. I would like the completed work to be a 10, 10 being excellent and 1 being unacceptable. Expectations usually suffer during the process and you pray you’re not going to end up with a 6 and finally settle for an 8 after repeated calls. We got a 10 in every area, project management, workmanship, attention to details. We COULD NOT BE HAPPIER with the process and finished product. Thank you Response Team 1 / SOS Builders, Jerry, contractors and workman. Job well done!”
Bob and Sherry
Prescott, AZ
“We are very happy with the work that was done. It was done quickly and everyone was very pleasant to work with and courteous. Thank you!”
Linda
Phoenix, AZ
“Thank you for working with us on this project. We really appreciated the extra photos and great communication.”
Sally
Phoenix, AZ
“Great job, thanks for your great communication and final product.”
Dick
Phoenix, AZ
“SOS /Response Team 1 did an excellent job. The house looks beautiful. I especially appreciated how each worker cleaned up afterward.”
Julia
Phoenix, AZ
“I must take the time to tell you how happy I am that I choose BKA to do my restoration work – from the very beginning starting with Adam in marketing – the mitigation team — from Al, my project manager – Russell – Sabrina, Victoria and the rest of Sabrina’s crew – have just been wonderful – I ask for Al to be my project manager from the beginning, when he first came out with the mitigation team, we had no problem communicating and I was glad to trust my gut feeling in asking him to head up and follow thru this process – it has been a very long ride — but I have not minded it at all because I had the “BKA Awesome Team” working with me. I will most definitely refer BKA to anyone I come across that may need your type of work – I am glad to be back in my home and getting it all put back together, and I will remember all of my BKA family for any future needs!!! Thanks for making this easier and very comfortable to go thru — so hats off to Al and the rest of the team and hat’s off to you because I know it takes an awesome leader to create an AWESOME TEAM!!! Peace, Margie”
Margie
Nashville, TN
“I have already recommended you.”
Shirley
Nashville, TN
“Excellent, excellent, excellent.”
Maj
Culleoka, TN
“Friendly, timely, very solid work.”
Bradley
Nashville, TN
“Response Team 1 / BKA did an awesome job! I had the very best team of workers and I will recommend BKA to others.”
Margie
Fairview, TN
“TJ and the crew did a wonderful job. Great supervision, great repairs and good patience with us. You are number one. TJ has been an excellent contractor and I highly recommend his company for restoration.”
Bob
Chapel Hill, TN
“We are excited to be back in our home after the fire. Thank you so much for the work everyone did on our house. We are pleased with the end result. It’s good to be home!! Thanks again!”
The Perkins
Nashville, TN
“Your team has been very professional through the process and we have been impressed by the process.”
Mr Hay
Clarksville, TN
“There were a few minor paint issues and shoe moldings oversights. Nothing at all of a major concern or that you need to improve on. The cost was lower than expected. Michael was GREAT to work with.”
Michael
Greensboro, NC
“Outstanding from start to finish – couldn’t be happier.”
Will
Weslely Chapel, NC
“Great job, very professional. Well done!”
Gary
Denver, NC
“Very well handled – appreciate all you’ve done.”
Salley
Charlotte, NC
“The guys were courteous and helpful. Removed empty boxes which was a big help.”
Daniel
Huntersville, NC
“You can be sure the job was done quickly and good. I’m happy.”
Anna
Charlotte, NC
“Julie F. was an excellent project manager. She responded to every one of my questions and concerns in a very timely manner. I was very pleased with the quality of work done by the painters, plumber and tile men. I appreciate all the hard work put in by the packers and cleaners. Thanks you so much.”
Julie H.
Charlotte, NC
“After a water leak from our dishwasher, we had to have the floors dried. They were very professional and prompt. They came with fans and dehumidifiers and they also placed a dehumidifier in the crawl space. They removed all damaged floors. They made sure that the floors were completely dry before removing the machines. We are also using them to replace, sand and stain our floors. We would recommend them to anyone.”
Petra
Apex, NC
“After a water leak from our dishwasher, we had to have the floors dried. They were very professional and prompt. They came with fans and dehumidifiers and they also placed a dehumidifier in the crawl space. They removed all damaged floors. They made sure that the floors were completely dry before removing the machines. We are also using them to replace, sand and stain our floors. We would recommend them to anyone.”
Petra
Apex, NC
“Dalton is a gem! He took a stressful situation and made it workable in all aspects. Because of him, I would recommend Response Team 1 / Cary Reconstruction to others.”
Judith
Raleigh, NC
“Mike’s response to our needs was exceptional. He kept us informed of any changes or updates. We were very impressed with all of the contractors. From the cleaners to the painters to the folks that came from Chem-Dry. Please feel free to use us for a reference.”
Tom and Nancy
Raleigh, NC
“Very pleased with your company and the job you did. Thanks!!!”
Robert
Apex, NC
“I was very pleased with everything that was done.”
Patricia
Raleigh, NC
“Project Manager was great as were all of the Response Team 1 / CRC employees. Sub-contractors could have been quieter, more through and more professional.”
Joseph
Chapel Hill, NC
“Great Job! Outstanding! Guys were all so nice and helpful!!”
Edgar
Cary, NC
“Very responsive. Project Manager walks on water.”
TJ
Apex, NC
“You are the best! Ryan was beyond professional. Michael was literally a God send. He is extremely efficient and informative. He kept us abreast of the process each step of the way. He made this process bearable. It is true that he walks on water! Wow! We are in awe. Thanks for giving us the best service ever. Love ya!”
Malcolm and Adeirdre
Durham, NC
“Michael is awesome. Work went great. We are happy with the outcome!”
Connie
Raleigh, NC
“Project manager did a great job working with me.”
Carrie
Holly Springs, NC
“Thank you so much for all of your hard work. The house looks beautiful. It was a pleasure working with Ross. He was always pleasant and helpful.”
Margie
Spring Hope, NC